Has anyone else had a physical altercation at their workplace before?
I've been working at the same Starbucks for 5 months now. A customer came in and ordered a Blonde Roast. One of the other Baristas accidentally made him a Pike Place Roast. The customer was furious and blamed me, as I took the original order. I politely asked him if we could make him a Blonde Roast at no charge. He then put his finger into my chest and said didn't have time to wait for us to fix our "f*** up". He then made an inappropriate comment about my gender. The customer then left the store with the Pike Place Roast.
I reported the incident to my manager, but he said there is nothing she could do as the customer had already left and the incident didn't rise to the level of a police report.
What should I do?
Edited. I am non-binary, but that should not affect how you view what happened.
I've been working at the same Starbucks for 5 months now. A customer came in and ordered a Blonde Roast. One of the other Baristas accidentally made him a Pike Place Roast. The customer was furious and blamed me, as I took the original order. I politely asked him if we could make him a Blonde Roast at no charge. He then put his finger into my chest and said didn't have time to wait for us to fix our "f*** up". He then made an inappropriate comment about my gender. The customer then left the store with the Pike Place Roast.
I reported the incident to my manager, but he said there is nothing she could do as the customer had already left and the incident didn't rise to the level of a police report.
What should I do?
Edited. I am non-binary, but that should not affect how you view what happened.
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